Dodgy Website Wholesale Order Golf
Hello,
welcome to consult, may I help you?
Me 13:09:30
hi
tracey, i am interested in buying a set of irons from your website, where are
they shipped from and is shipping really free?
Tracy 13:09:48
yes.free
shipping to most countries.
Tracy 13:09:56
shipped
from US
Me 13:10:36
do you
have any kind of guarantees with customer satisfaction?
Tracy 13:10:52
We
have 7 days return policy and 180days quality warranty, about the detailed
info, you may see it on our site.
Me 13:12:00
so if i
recieve an item that i have ordered from your site and want to return it within
7 days who pays the return shipping costs?
Tracy 13:12:30
You
need pay for the fee
Me 13:13:17
are all
of your products genuine articles from brand name manufacturers or fake?
Tracy 13:14:12
all
are orignals
Me 13:18:02
i
recieved a set of ap2 irons, a titleist 3 wood and a scotty cameron putter that
i ordered from your site last week and they were sent from china and are all
fakes, i want to return them and recieve a refund but no -one from your company
will return my email messages
Tracy 13:18:46
What
is your order number
Me 13:19:38
2011111429550
Tracy 13:20:29
Did
you contact wholesaleordergolf.service@gmail.com?
Me 13:20:43
yes
Tracy 13:21:37
When
did you send email?
Me 13:21:52
i had
also complained before i recieved my order that i was overcharged $40.00 from
the original order
Me 13:22:05
two days
ago
Tracy 13:22:09
Plz
email after sales via wholesaleordergolf.service@gmail.com
Tracy 13:22:16
And
make sure you did send it out.
Tracy 13:22:23
Then
you will get reply soon
Me 13:26:53
when i
asked an operator prior to placing my order about the return policy she said
that shipping costs would be paid by your company if there were any problems,
now you are telling me i have to pay?
Tracy 13:27:21
Please
refer to return policy on our website first
Tracy 13:27:26
Then
contact after sales.
Tracy 13:27:27
thx
Me 13:27:39
dont go
Me 13:30:08
the shaft
that i ordered for a three wood was stiff yet the one i have has the flex of a
ladies shaft,it has stiff written on it, can you explain that?
Me 13:31:01
are you
actually in the US or are you based in China
Me 13:33:38
you told
me just before that any items would be sent from the US yet i have a box right
here with me that has been shipped from taiyuan, china with a declared value of
US$60.00
Me 13:35:58
hello
tracey are you still there?
Me 13:37:46
the total
cost of my order was AU$780.00, any chance of getting that refunded as i
wouldn’t play golf with fake equipment
Tracy 13:42:34
Once
after sale department takes your email,they will give you reply soon.
Me 13:43:45
is there
a telephone number i can call where i can actually speak to someone?
Tracy 13:44:54
No
Me 13:45:44
are you
in the US or China?
Tracy 13:46:52
US
Me 13:47:49
can i
speak to your supervisor?






























































